Account is a logical entity usually representing some logical or physical end point in the VoIP network. Example of physical endpoint is SIP phone or individual port in a multi-port device, example of logical end point is single DID number in a pool of DID numbers received from PSTN-SIP gateway. Each call going through the system is associated with one and only one Account. The Softswitch establishes association between the new incoming call and some particular Account during the Authentication phase and once established this association then remains unchanged during all lifetime of the call. 

The Authentication could either be performed based on VoIP Login and VoIP Password parameters, using SIP secure digest authentication method, or based on Authentication Rules associated with each account. Please note that the SIP registration with the Softswitch is only allowed using SIP secure digest authentication. 

Accounts can be used for both wholesale/retail services, each account is managed via the online web interface of Cloud Softswitch.

A video will be posted soon on how to create a wholesale account or retail account, your comments are welcome.