On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system. When the feature is enabled the system also allows automatically sending call to the voicemail if the destination account is not answering.
Configuring On-Net Routing
The feature can be enabled by setting "Use Connection" parameter in the Routing Group to value other than "[Disabled]". Setting this parameter to "[Default]" will enable automatic on-net calling through built-in SIP registrar. It is also possible to select some specific Connection for custom handling of the on-net calls. On-Net routing can be enabled or disabled in each Routing Group separately.
here are another two options in this section:
- Voicemail Connection - enabling or disabling automatic redirect of unanswered on-net calls to voicemail IVR. It is possible to select specific connection for handling voicemail.
- On-Net Scope - this parameter defines whether or not Accounts on different levels will be able to call each other. Possible values are:
- "All Accounts" - any Account in the system can call any other Account in the system.
- "Customer and Sub-Customer" - Account will be able to call other Accounts within the same Customer or its sub-Customers.
- "Customer Only" - Account will be able to call other Accounts only if the both directly belong to the same Customer.
The following diagram illustrates On-Net Scope concept. Here C1, C2-1, C2-2 and C3 are Customers and a1, a2, ..., a8 are Accounts on different levels. With On-Net Scope set to "All Accounts" any account will be able to call any
account. If we set to "Customer and Sub-Customer", a1 will be able to call a2 and a3, but won't be able to dial a7 or a8. When set to "Customer Only", the a4 will be able to call a5 and a6, but won't be able to call any other account in
the system like a8 or a3.